- Order Information
Q: How do I place an order?
A: You can browse products directly on tecktreasure.com, add them to your cart, and complete checkout to place your order. Please ensure your contact information is accurate to ensure smooth shipping.
Q: Can I modify my order after submitting it?
A: If your order has not yet shipped, please contact us as soon as possible at [email protected]. We will attempt to modify your order within 1-2 business days. Orders that have already shipped cannot be modified.
- Payment
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and common electronic payment methods. Available options will be displayed on the payment page.
- Shipping and Transportation
Q: How long does shipping take?
A: Shipping time depends on your region and the shipping method you selected.
Q: Can I track my order?
A: After your order is shipped, we will provide shipping information. You can use the tracking number to check the status of your package on the relevant platform.
- Returns and Refunds
Q: How do I request a return?
A: Eligible orders can be returned within 30 days of purchase. Please submit a request by emailing [email protected], stating the order number and reason for return.
Q: How long does a refund take?
A: After we receive the returned item and confirm it’s eligible for return, we will refund the original payment method within 5-7 business days. The exact timeframe may vary depending on the bank and payment method.
- Account & Security
Q: How can I protect my account security?
A: Please use a strong password and keep your account information secure. If you experience any unusual login attempts, please change your password immediately and contact us.
Q: Can I delete or modify my personal information?
A: You can contact us at any time at [email protected] to request access, correction, or deletion of your personal information.
- Other Questions
Q: How can I contact us? A: You can contact us via the following channels:
Email: [email protected]
Phone: 8576882519
Q: Where can I find our policies and terms?
A: You can find our complete Privacy Policy, Terms and Conditions, Return Policy, and Shipping Policy at the bottom of our website for detailed rules and procedures.